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HURRICANE IRMA
September 15, 2017 HURRICANE IRMA FLIGHTS RESTORE SOUTH CAICOS FLIGHTS  - UPDATE 20……. 4:15 pm

interCaribbean is pleased to announce the resumption of services to South Caicos.  

Flights will begin to South Caicos (XSC) with.

JY 121 departing from Providenciales to South Caicos at 08:30 am

JY122 from South Caicos to Providenciales departing at 09:10 am.

 

 

HURRICANE IRMA
September 14, 2017 HURRICANE IRMA FLIGHTS ADDED FLIGHTS TO  GRAND TURK – UPDATE 19……. 14:41 pm

interCaribbean announces addition of following flights immediately.

 

FRIDAY 15TH SEPTEMBER 2017

JY913 San Juan to Tortola – Departs 09:00  BVI Residents ONLY

JY914 Tortola to San Juan – Departs 10:45 am

JY915 San Juan to Tortola – Departs 12:10 pm

JY917 Tortola to Antigua – Departs 1:50 pm

 

SATURDAY 16TH SEPTEMBER 2017

JY918 Antigua to Tortola Depart Departs 09:00pm

JY920 Tortola to Santo Domingo Departs at 10:30pm

JY921 Santo Domingo to Tortola  Departs at 12:30pm

JY922 Tortola to Kingston Departs at 14:45pm

 

SUNDAY SEPTEMBER 17th 2017

JY923 Kingston to Tortola Departs at  BVI Residents ONLY

JY924 Tortola to San Juan Depart at 13:30

Please share the flights with family and friends and get the word out as soon as possible.  For ALL international flights we ask customers go to Manage my Booking at interCaribbean.com and be responsible for adding their passenger passport data.  Failure to do so will lead to delays or possibly denial of travel as flights cannot depart with you without this information. Help us to help you and your fellow passengers.

 

 

HURRICANE IRMA
September 14, 2017 HURRICANE IRMA FLIGHTS ADDED FLIGHTS TO  GRAND TURK – UPDATE 18……. 09:57 am

interCaribbean announces addition of following flights immediately.

JY131 / 132 Providenciales to Grand Turk or Providenciales

JY151 / 152  Providenciales to Grand Turk or Providenciales

Please pass on and share with the community to enable travel between these points.

 

HURRICANE IRMA
September 13, 2017 HURRICANE IRMA FLIGHTS RESUME TO GRAND TURK – UPDATE 17……. 3:08 pm

interCaribbean announces resumption of services from Providenciales to Grand Turk.  Services will start with flight JY111/112 and JY 171/172

Please find means to communicate and advise persons in Grand Turk of these flights through any available means with no communications on Grand Turk.

 

TORTOLA FLIGHT TIME ADJUSTMENT September 13 , 2017 ADDED,  UPDATE 16……. 2:09 pm

THURSDAY SEP 14TH 2017

TORTOLA FLIGHTS TIME ADJUSTMENT
JY 932 WILL NOW DEPART AT 11:30 AM

JY 934 WILL NOW DEPART AT 14:00 PM

PLEASE SHARE IN COMMUNITY AND UPDATE THE TIMES TO THOSE WISHING TO BOOK OR HAVE JUST BOOKED THESE FLIGHTS.

THE DELAY DEPARTURE IS BASED ON AIRCRAFT CHANGE REQUIRED.
THANK YOU FOR YOUR UNDERSTANDING.

 

TORTOLA FLIGHT September 13 , 2017 ADDED,  UPDATE 15……. 2:09 pm

Be advised JY934 available for booking right now.  Departure Time from Tortola is 11:30 am

Customers may book online, call travel agency, or online agents, call our call center numbers to make a reservation.  No bookings on hold will be allowed.  any booking on hold will be canceled in 30 minutes

interCaribbean is offering second bag (subject to space) paid in cash at airport.

interCaribbean is able to accept up to 4 pets in Cabin free of charge for pet parents wishing to take their pets with them.  The pet (CAT or DOG ONLY) must fit in soft side carrier, or again we will accept a PET IN HOLD IN HARD SIDED CARRIER at SAME rate as extra bag.  Priority will be given to the pet before the second suitcase.

HELP US to HELP YOU.  Tortola has no check in facility and we must assist remotely the entry of data.  this will result in delays as it is near impossible to communicate.  You can go to manage my booking on the website.  enter your booking number and last name and fill in the data for each customer so we can arrange the Passport Data and Security vetting that is required of each and every flight to San Juan.  Thank you for your understanding.

interCaribbean Team

 

HURRICANE IRMA
September 12, 2017 HURRICANE IRMA  - UPDATE 14……. 3:08 pm

interCaribbean has added following flight from Tortola

JY 932 Depart Tortola 09:00 am to San Juan Arrive 0940am

Flight is bookable via the website and via the agent community.  Due to no power at the airport, we have no communications and therefore no ability to assist at the airport.  If customers can call 0ur Tortola number – +1 (877)-887-9233 or our number in the Dominican Republic +1-809-688-6969,  We will be happy to try and call back.  we recognize and share that communications have been very hard to maintain calls and wish to assure every effort on our part to help make the call successful.

Please share this flight information for the benefit of all concerned who wish to depart and this available option.

 

HURRICANE IRMA

September 11, 2017 HURRICANE IRMA  - UPDATE 13……. 8:27 pm

RECOMMENCE SCHEDULE

interCaribbean is pleased to advise commercial services will recommence on September 12th as follows.  The scheduled days of week will follow thereafter based on rotation

September 12th

JY251 – Kingston to Jamaica Dep at 08:25 am

JY250 – Providenciales to Kingston Dep at 4.00 pm

JY 216 – Providenciales to Port au Prince Dep at 11:50am

Jy 217 – Port au Prince to Providenciales Dep at 13:45pm

Jy 270 – Providenciales to Nassau  Dep at 4:10 pm

Jy 211 – Providenciales to Cap Haitien Dep at 12:00 pm

JY 212 – Cap Haitien to Providenciales Dep at 1:15 pm

All Tortola to San Juan and vice versa, Tortola to Antigua scheduled flights are cancelled.  Relief flights may operate.

All Domestic Flights in the Turks & Caicos are cancelled until further notice

All Domestic Flights in Jamaica will operate as planned.

September 13

Jy 271 Nassau to Providenciales 09:30 pm

All other schedules will recommence except domestic and Antigua/San Juan and Tortola Services.

we continue to experience phone service difficulties and working to resolve.  You may email us at customerservice@interCaribbean.com or call our Dominican Republic numbers at +1-809-688=6969 or in Jamaica at +1-876-927-9636.

thank you

 

HURRICANE IRMA
September 11, 2017 HURRICANE IRMA  - UPDATE 12……. 12:27 pm

Emergency Flight NOW available.

JY 922 Depart Tortola to San Juan Depart Tortola at 4:00PM

Flight is available to book online right now.

Customers MUST go to MANAGE MY BOOKING – enter the required APIS data, as this is a requirement and without this data we have limited resources and MAY NOT be able to board you on this flight.

Book Now

 

HURRICANE IRMA
September 11, 2017 HURRICANE IRMA  - UPDATE 11……. 07:19 am

interCaribbean Airways wishes to advise that Providenciales International Airport and Tortola Terrence B. Lettsome Airports remained closed to commercial flights.  interCaribbean is working with the authorities in when we can restore services.   Tortola Airport has suffered damage requiring repairs before safe commercial operations can begin.  The Airport Authority has advised this is underway.

we expect to post some additional information very shortly.

 

HURRICANE IRMA
September 10, 2017 HURRICANE IRMA  - UPDATE 10……. 1:52 pm

interCaribbean will launch following flights on September 11th.  the preference to the travelers on these flights is to accommodate those who are belongers or residents who have a need to return to inspect and or recover their property.   These flights will be to Providenciales only, and not for any connections.

JY 941 10:00 am departure from Kingston

JY 943 3:00pm departure from Kingston

call our Jamaica number, +1-876-927-9636 or send email to customerservice@interCaribbean.com with your booking number, provide evidence of your status by way of copy of passport and or residence permit.  we appreciate your cooperation in providing priority to such affected customers.

HURRICANE IRMA
September 10, 2017 HURRICANE IRMA  - UPDATE 9……. 07:50 am

interCaribbean in an effort to restore some services will today operate a flight

Kingston-Port au Prince- Santo Domingo- Port au Prince – Kingston

Passengers wishing to fly From Kingston to Port au Prince or Santo Domingo or the other direction, please call our reservations number based on the country in which you are presently located.

 

interCaribbean Airways wishes to extend our deepest concern to our Caribbean Region Countries affected by the onslaught of Hurricane Irma, and the possibility of Hurricane Jose following in its path.

This has severely impacted our operation and as a result several the majority of our flights have been cancelled.

In an effort to minimize the inconvenience to passengers  holding confirmed tickets booked September 4th for travel between the 07th September – 31 October, 2017, we are allowing re-booking without change fee and or request refunds subject to the following conditions;

1. Passengers MUST contact us BEFORE their scheduled date of travel.

2. Waive all fees for tickets re-booked, for travel up to the 31st October 2017.

3. Full refund of fare paid, for travel up to October 31, 2017.  Requests must be done by the 30th September 2017.

4. All changes are to be made via our call centers, ticket offices or via email at customerservice@intercaribbean.com.

 

HURRICANE IRMA
September 8, 2017 HURRICANE IRMA  - UPDATE 8……. 2:20 pm

interCaribbean Airways will operate the following added flight on Saturday 09, September 2017

JY617 SAT09SEP KINGSTON-PORT AU PRINCE 0930L-1040L
JY618 SAT09SEP PORT AU PRINCE-KINGSTON 1110L-1220L

added seats are available for customers wishing to make this flight.

please contact customercare@interCaribbean.com or book online, visit your travel agent.

 

HURRICANE IRMA
September 8, 2017 HURRICANE IRMA  - UPDATE 7……. 12:41 pm

Providenciales, Turks & Caicos Islands.   interCaribbean Airways wishes to advises that Hurricane Irma is moving away from the Turks & Caicos Islands.  We can report from visiting some areas around the airport this morning, we (the Turks and Caicos) have extensive damage and destruction.  There is a significant numbers of down electricity poles across Providenciales.  Power and water is turned off at this time for safety reasons.

Our thoughts and prayers are with our fellow citizens and residents who have been impacted,  Many homes have lost some or all of their roofs and devastated.

Please look for official notices from Government and the Power and Water Companies for services restoration and other impacts as we work together to restore our islands.

interCaribbean is working to secure more information on all islands and the ability to restore air services.  We will post further advise as it is known.

 

HURRICANE IRMA

September 7, 2017 HURRICANE IRMA  - UPDATE 6……. 2:00 pm

Providenciales has advised airport not expected to open on or before Sunday 10th.  At this time all flights except those domestic services in Jamaica are cancelled.  We are pending assessments from Antigua, Tortola and San Juan to know what services and when can be restored to those locations.

Further updates will be made as they are available.

 

HURRICANE IRMA
September 7, 2017 HURRICANE IRMA  - UPDATE 5……. 11:24 am

NOTE TO PHONE NUMBER
We are experiencing issues with the phone provider with the phone number sporadically not working….. we recommend contact via email to customerservice@interCaribbean.com.

interCaribbean Airways wishes to advise that our reservation center in the Dominican Republic is now also closed   Our office in Jamaica is available to take calls, with a limited number of lines and staff.  Do call for immediate assistance.   Should the phone lines be busy, please email to customerservice@interCaribbean.com with your booking number and detail any changes requested.  We will assist with changes and reply to you as soon as possible.  Please be patient as we experience a high demand for information and changes, with a limited number of our team available in Jamaica.

We will update the website and social media sites with any information on recovery flights as we hear from the airports affected.

 

Telephone Number : +1-876-927-9636
E-mail : customerservice@interCaribbean.com
Address : 34 Lady Musgrave Road, Suite 8
New Kingston, Jamaica
Office Hour : 09.00 am- 5.00pm Monday-Friday
Closed on weekends and Holidays

 

HURRICANE IRMA
September 6, 2017 HURRICANE IRMA  - UPDATE 4……. 3:48 pm

Hurricane Irma is moving towards the Turks & Caicos Islands presently at about 450 miles away.

All remaining additional scheduled flights out to Jamaica depart within 2 hours.  All operations are suspended for Thursday 7th and Friday 8th with the exception of Montego Bay – Kingston – Montego Bay flights.

interCaribbean Customer Care Center in Providenciales will remain closed on Thursday 7th and Friday 8th September.  Our call center in Santo Domingo will be unable to open on Thursday due to storms and heavy rains expected that will shutter all public transportation options.  Our staff will make every effort to man the offices on Friday.

As the storm passes over the various Islands we serve and we have been able to communicate with the airport and the airport teams, we will make updates to the public via the website and our social media sites.

All reservations through this period may be changed and or refunded for the affected itineraries or individual flight segments.   We understand that the outcome of the Hurricane may affect your plans to travel or the need to postpone to a later date.  We will work with you to make every accommodation.

In the interim, we ask all our customers to stay safe, out of harms way.  Do not venture out until the Hurricane has passed, and that any passage you take is all clear.  Be aware of any downed power lines and the potential lethal force of these in standing water.

Post Hurricane, mosquitoes will quickly make use of standing water.  do all you can to evacuate this from around you.

Sincerely

interCaribbean Care Team

 

HURRICANE IRMA
September 5, 2017 HURRICANE IRMA  - UPDATE 3

Providenciales Airport has officially informed the airport will be closed as of 6 pm on Wednesday.  The airport and interCaribbean are closely monitoring the direction of the Hurricane as it is tracks closer to the Turks & Caicos, with the potential for impact on surrounding islands of Hispaniola – Dominican Republic and Haiti, and appears presently to track closer towards Cuba.

interCaribbean will continue to monitor and advise of operations restoration as the airport

 

HURRICANE IRMA
September 5, 2017 HURRICANE IRMA  - UPDATE 2

Flights for All flights in and out of Providenciales (PLS) are now cancelled due to Hurricane Irma fro

Thursday September 7 2017

Friday September 8, 2017

In preparing for the direction of the Hurricane, the present path places the Turks & Caicos Islands in the direct path with sustained wind speeds likely by early Thursday AM to make flight cancellations necessary.

Added flights will now be available shortly for booking from Providenciales to Kingston, Jamaica on Wednesday September 6th, 2017 at interCaribbean.com or by calling our customer care locations.

We expect to be able to resume normal flights or flights phased in from Saturday September 9th, 2017 subject to airport assessments restoring services at each airport that may be affected.

We will continue to update and post to these locations the status of the weather and flights resumption.

Below waiver, change and or refund terms continue to apply.

 

HURRICANE IRMA Sep 04, 2017 – UPDATE 1

Hurricane Irma is moving across the Caribbean and closing of airports is expected across many of the Caribbean Islands served by interCaribbean Airways.

 

The following flights are now canceled affecting flights in and out of Tortola, Antigua, San Juan and Santo Domingo.

Antigua Airport (ANU) is closed at 4 pm September 5th 2017.

Tortola Airport (EIS) is closed at 12pm September 5th 2017.

San Juan Airport – pending closure status.

 

Flight                     Day                        Date                       Depart  Arrive    STD

JY0508                   Tuesday                 05-Sep-17             EIS                          SJU         0900

JY0637                   Tuesday                 05-Sep-17             SJU                         EIS          1030

JY0635                   Tuesday                 05-Sep-17             EIS                          ANU       1125

JY0634                   Tuesday                 05-Sep-17             ANU                       EIS          1240

JY0291                   Tuesday                 05-Sep-17             PLS                          SJU         1150

JY0509                   Tuesday                 05-Sep-17             SJU                         EIS          11:30

JY0510                   Tuesday                 05-Sep-17             EIS                          SJU         16:30

JY0511                   Tuesday                 05-Sep-17             SJU                         EIS          18:30

JY0410                   Wednesday          06-Sep-17             EIS                          SDQ        12:00

JY0411                   Wednesday          06-Sep-17             SDQ                        EIS          13:45

JY0508                   Wednesday          06-Sep-17             EIS                          SJU         09:30

JY0509                   Wednesday          06-Sep-17             SJU                         EIS          11:30

JY0510                   Wednesday          06-Sep-17             EIS                          SJU         16:30

JY0511                   Wednesday          06-Sep-17             SJU                         EIS          18:30

JY0631                   Wednesday          06-Sep-17             EIS                          ANU       08:35

JY0632                   Wednesday          06-Sep-17             ANU                       EIS          10:10

JY0634                   Wednesday          06-Sep-17             ANU                       EIS          17:10

JY0635                   Wednesday          06-Sep-17             EIS                          ANU       15:35

JY0508                   Thursday               07-Sep-17             EIS                          SJU         09:30

JY0509                   Thursday               07-Sep-17             SJU                         EIS          11:30

JY0510                   Thursday               07-Sep-17             EIS                          SJU         16:30

JY0511                   Thursday               07-Sep-17             SJU                         EIS          18:30

JY0631                   Thursday               07-Sep-17             EIS                          ANU       08:35

JY0632                   Thursday               07-Sep-17             ANU                       EIS          10:10

JY0638                   Thursday               07-Sep-17             EIS                          SJU         12:00

 

EIS- is Tortola SDQ is Santo Domingo, ANU is Antigua, SJU is San Juan, PLS is Provideciales.

Customers who are booked on flights from September 4 to September 11th may change their flights to a date on or by September 30th with a waiver of any change fee, or may cancel their booking without additional cost.

We apologize if any of our flight cancellations affect your plans.  Call us to change your trip.

07:45 pm September 05, 2017